Thank you for shopping at Earthly Harvest. We want you to be fully satisfied with your purchase. If, for any reason, you are not completely satisfied with your order, we offer a refund policy outlined below:
a. To be eligible for a refund, you must request a return within [X] days from the date of delivery.
b. The item(s) must be unused, in the same condition as when received, and in their original packaging.
a. Please contact our customer support team via email or phone to initiate a refund request. Provide your order details and the reason for your request.
b. Our customer support team will guide you through the return process and provide you with the necessary instructions.
a. You will be responsible for the cost of return shipping, unless the return is due to our error or a defective product.
b. We recommend using a trackable shipping method to ensure that the returned item(s) reach us safely.
a. Once we receive the returned item(s) and verify their condition, we will process the refund.
b. Refunds will be issued using the original payment method used for the purchase.
c. Please allow [X] business days for the refund to be reflected in your account.
Certain items are non-refundable, including but not limited to:
a. If you receive a damaged or defective item, please contact our customer support team immediately.
b. We may request photographic evidence or other documentation to assess the issue.
c. Depending on the situation, we will either replace the item or issue a refund, including return shipping costs, if applicable.
a. In certain cases, we may offer store credit or exchange instead of a refund.
b. Any items purchased during a sale, promotional offer, or clearance sale may be subject to different refund terms, which will be clearly communicated during the purchase.
We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately and will be posted on our website.
If you have any further questions or require assistance regarding our refund policy, please contact our customer support team. We are here to help and ensure your satisfaction with your Earthly Harvest experience.Contact Me